Returns & Exchange

 

Thanks for shopping at www.twinqueens.com

If you are not entirely satisfied with your purchase, we're here to help.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your items needs to have the "Return Form" attached with it.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned tem. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a store credit to your account (it will be sent as a voucher in your email) and it will be valid for 6 months from the issued date.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive your voucher, the cost of return shipping will be deducted from your refund.